Terms and Conditions

The following terms and conditions apply to all transactions:

SERVICE OVERVIEW

We are a small company and it is our aim to provide both a prompt and efficient service. Our emphasis is always on quality for both our designs and products. We value all our customers and we are proud of our reputation which leads to many of our customers re-ordering time and again. To this end, we appreciate our customers’ comments – good or bad!!! And we are always available at the end of a phone for any queries you may have.

Monthly Subscriptions processed through Shopify / Recharge
Applies to new monthly subscriptions from 1st May 2022

PAYMENT

Subscriptions can be paid using Paypal or credit card.

SUBSCRIPTION PLAN

If you purchase a subscription plan the full amount (including shipping/postage) will be taken on the day you subscribe and you will receive your first box on or around the 25th of that month. Subsequent payments will be taken on the same day of each month.

A new subscription will be shipped every month. No obligation, cancel your subscription anytime subject to cut off dates for each box.
The cut off date for pausing or cancelling your subscription is the 20th of the month that the box is due to be despatched, for example the cut off date for a box due for despatch on 25th January 2023 would be the 20th January 2023.

You can view your order details and modify your subscriptions using your account login:
https://monthly.crossstitchsubscriptionbox.co.uk/account

Monthly subscriptions started before 1st May 2022 and 3 Month, 6 Month, 12 Month subscriptions

PAYMENT

There are four methods of payment available:-

PAYPAL

If you subscribe via Paypal your payment will be taken on the same day every month as the first day you subscribed. For example, if you subscribe on the 5th of May your next payment will be on 5 th of June. Once you have subscribed, a payment will be taken and a box will be sent to you every month until you unsubscribe. To unsubscribe you need to cancel your payment to us in your Paypal account. Paypal will then notify us that you have cancelled your subscription.

CREDIT/DEBIT CARD

If you subscribe by credit/debit card direct with us, your payment will be taken on the 20 th of each month. Once you have subscribed, a payment will be taken and a box will be sent to you every month until you unsubscribe. If you would like to unsubscribe please either email us at historicalsampler@btinternet.com or phone us on 07891 486260.

STANDING ORDER

If you subscribe by standing order your payment will be taken on the 20 th of each month. Once you have subscribed, a payment will be taken and a box will be sent to you every month until you unsubscribe. If you would like to unsubscribe you will need to cancel the standing order with your Bank. Please either email us at historicalsampler@btinternet.com or phone us on 07891 486260 to let us know that you have unsubscribed.

SUBSCRIPTION PLAN

If you purchase a subscription plan the full amount will be taken by Paypal on the day you subscribe and you will receive your first box on or around the 25 th of that month. You will continue to receive the amount of boxes for your subscription plan. When your plan expires, we will contact you to ask if you would like to extend your subscription.

DISPATCH OF BOXES AND RETURNS
(Applies to all subscriptions)

 

DISPATCH OF BOXES

All boxes are dispatched together on or around the 25 th of the month. We use the Royal Mail 48 hour tracked service. We expect our UK subscribers to receive their boxes within 2 to 3 working days. For our overseas subscribers please expect your box to arrive within 10 working days. If your box does not arrive within this time frame please contact us and we can track its progress.

RETURNS POLICY

Due to the surprise nature of a subscription box we cannot accept returns. However if the products arrive damaged we are able to replace any necessary items.