A beautiful monthly cross stitch subscription box delivered direct to your door

Terms and Conditions

The following terms and conditions apply to all transactions:

SERVICE OVERVIEW

We are a small company and it is our aim to provide both a prompt and efficient service. Our emphasis is always on quality for both our designs and products. We value all our customers and we are proud of our reputation which leads to many of our customers re-ordering time and again. To this end, we appreciate our customers’ comments – good or bad!!! And we are always available at the end of a phone for any queries you may have.

PAYMENT

There are four methods of payment available:-

PAYPAL

If you subscribe via Paypal your payment will be taken on the same day every month as the first day you subscribed. For example, if you subscribe on the 5 th of May your next payment will be on 5 th of June. Once you have subscribed, a payment will be taken and a box will be sent to you every month until you unsubscribe. To unsubscribe you need to cancel your payment to us in your Paypal account. Paypal will then notify us that you have cancelled your subscription.

CREDIT/DEBIT CARD

If you subscribe by credit/debit card direct with us, your payment will be taken on the 20 th of each month. Once you have subscribed, a payment will be taken and a box will be sent to you every month until you unsubscribe. If you would like to unsubscribe please either email us at historicalsampler@btinternet.com or phone us on 07891 486260.

STANDING ORDER

If you subscribe by standing order your payment will be taken on the 20 th of each month. Once you have subscribed, a payment will be taken and a box will be sent to you every month until you unsubscribe. If you would like to unsubscribe you will need to cancel the standing order with your Bank. Please either email us at historicalsampler@btinternet.com or phone us on 07891 486260 to let us know that you have unsubscribed.

SUBSCRIPTION PLAN

If you purchase a subscription plan the full amount will be taken by Paypal on the day you subscribe and you will receive your first box on or around the 25 th of that month. You will continue receive the amount of boxes for your subscription plan. When your plan expires, we will contact you to ask if you would like to extend your subscription.

DISPATCH OF BOXES

All boxes are dispatched together on or around the 25 th of the month. We use the Royal Mail 48 hour tracked service. We expect our UK subscribers to receive their boxes within 2 to 3 working days. For our overseas subscribers please expect your box to arrive within 10 working days. If your box does not arrive within this time frame please contact us and we can track its progress.

RETURNS POLICY

Due to the surprise nature of a subscription box we cannot accept returns. However if the products arrive damaged we are able to replace any necessary items.

How it works ...

Cotton & Twine Monthly Subscription
£20.00 + p&p per month

Subscribe now and receive a gorgeous box every month until you unsubscribe.

Your first box will be the Noel design and will be dispatched on or around 25th of October.

Cotton & Twine
3 Month Subscription
£57.00 + p&p

Purchase a 3 month subscription to receive the next three boxes.

The photo shown is an image of one of our past boxes to give a flavour of what to expect every month.

Cotton & Twine
6 Month Subscription
£110.00 + p&p

Purchase a 6 month subscription to receive the next six boxes.

The photo shown is an image of one of our past boxes to give a flavour of what to expect every month.

Cotton & Twine
12 Month Subscription
£216.00 + p&p

Purchase a 12 month subscription to receive the next twelve boxes.

The photo shown is an image of one of our past boxes to give a flavour of what to expect every month.

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CrossStitchSubscriptionBox.co.uk